Updated 6/13/2026
At Som Sparsh, every product is prepared, packed, and handled with care to ensure quality, hygiene, and a safe customer experience. Since our products fall under the personal care and cosmetic category, we follow a hygiene-first cancellation, return, and refund policy.
By placing an order on SomSparsh.com, you agree to the terms mentioned below.
Order Cancellation
Orders can be cancelled only before they are packed or dispatched.
Once an order has been packed, shipped, or handed over to the courier partner, it cannot be cancelled. This is because cosmetic and personal care products require safe, sealed, and hygienic handling once prepared for delivery.
To request cancellation, please contact us as soon as possible with your order number.
Email: support@somsparsh.com
WhatsApp: +91 7878665775
No Cancellation After Dispatch
Once your order has been dispatched, we will not be able to cancel it. You may still contact us in case of any issue, and our team will guide you based on the order status.
Returns
Due to hygiene and safety reasons, we do not accept returns for opened, used, damaged-after-delivery, or tampered cosmetic and personal care products.
Returns or replacements may be considered only in the following cases:
You received the wrong product
You received a damaged product
You received a product with leakage or broken packaging
The product received is different from what you ordered
To be eligible for review, the issue must be reported within 48 hours of delivery.
Reporting Damaged or Wrong Products
If you receive a damaged, leaked, or incorrect product, please contact us within 48 hours of delivery with the following details:
Order number
Clear photos of the product
Clear photos of the outer packaging
Unboxing video, if available
Description of the issue
Once we receive the details, our team will review the case and offer a suitable resolution, such as a replacement or refund, depending on the situation.
Refunds
Refunds are applicable only in approved cases, such as:
Successful cancellation before packing or dispatch
Product unavailable after payment
Approved damaged, leaked, or wrong-product complaint
Order not delivered due to an issue from our side or the courier partner
Once approved, refunds will be processed to the original payment method within 7–10 business days. The actual time taken for the amount to reflect may depend on your bank, payment provider, or UPI service.
Replacement
In case of an approved damaged, leaked, or wrong-product complaint, we may offer a replacement instead of a refund, depending on product availability and the nature of the issue.
Replacement will not be provided if:
The product has been used
The product seal has been broken
The issue is reported after 48 hours of delivery
The damage occurred after delivery due to mishandling
The product was purchased from an unauthorised seller or third-party source
Non-Refundable Situations
Refunds will not be provided in the following cases:
The customer changed their mind after dispatch
The customer ordered the wrong product by mistake
Product fragrance, texture, or feel does not match personal preference
The product has been opened, used, or tampered with
Incorrect delivery address or contact details were provided by the customer
Delivery failed due to customer unavailability
Issue reported after 48 hours of delivery
Prepaid Orders
For prepaid orders cancelled before packing or dispatch, the refund will be processed to the original payment method.
If the order has already been packed or dispatched, cancellation and refund will not be possible unless there is an approved issue with the product or delivery.
Cash on Delivery Orders
For Cash on Delivery orders, cancellation is allowed only before packing or dispatch. Once dispatched, the order cannot be cancelled.
Repeated refusal of COD orders may lead to restriction of Cash on Delivery availability for future orders.
Shipping Charges
Shipping charges, if any, are non-refundable once the order has been shipped, unless the refund is due to an error on our side.
Contact Us
For any cancellation, refund, replacement, or order-related concern, please contact us:
Som Sparsh
Website: SomSparsh.com
Email: support@somsparsh.com
WhatsApp: +91 7878665775
We aim to review and respond to all genuine order-related concerns as quickly as possible.
